HOK-Elanto General Terms of Delivery
HOK-Elanto General Terms of Delivery
HOK-Elanto General Terms of Delivery
GROUP RESERVATIONS (MEETING, EVENT AND RESTAURANT) TERMS OF DELIVERY AT S GROUP HOTELS
HOK-Elanto general terms of delivery
These terms of delivery (“Terms of Delivery”) apply to all S Group hotels and restaurants in Finland and concern any group bookings for them (meetings, events, restaurants). In order to ensure smooth group arrangements, the Terms of Delivery apply unless otherwise specifically agreed in writing.
We use the actual number of people or –5% of the confirmed number of people as the basis for billing. However, the number of people can be adjusted no later than three business days before the event.
HOK-Elanto Special Terms of Delivery for the following venues: Kappelin Kellari, Bio Rex, Spårakoff, and Lasipalatsi Cabinets
We use the confirmed number of people or –5% of the confirmed number of people as the basis for billing. If the actual number of people exceeds the confirmed number, we will bill according to the actual number of people. However, the number of people can be adjusted no later than three business days before the event.
In case of cancellation of a confirmed event, we proceed as follows:
- 14–7 days before the event, the cancellation fee is 25% of the event's value.
- 6–3 days before the event, the cancellation fee is 50% of the event's value.
- Less than 3 days before the event, the cancellation fee is 100% of the event's value.
The reservation can be canceled free of charge no later than 15 days before the event.
Reservation confirmation and binding force
The reservation and Terms of Delivery enter into force when the customer has received a written confirmation of the reservation. This forms an agreement for the delivery of the service under the terms agreed between the hotel/restaurant and the customer. The reservation confirmation includes the reservation details, reservation terms and pricing. Any changes to the booking must be made in writing or by calling the hotel/restaurant’s sales service.
The hotel or restaurant has the right to choose a suitable facility for the number of participants. The reservation is valid for the number of participants communicated by the customer. If the number of participants changes for any reason, the hotel has the right to choose another facility for the customer and redefine the details and charges of the event. For meeting reservations for more than one day, we reserve the right to sell reservations for the meeting rooms for other use in the evening(s).
Event specification
Please send a detailed programme and a list of the names of those guests who will be staying at the hotel at least two (2) weeks before the group’s arrival date. Include the following information:
• names and contact details of the group leader/persons in charge of the event
• estimated check-in time
• if applicable, mealtimes and special diets (1 menu/group)
• event programme and schedule
• guidance text for the information sign
Transfer of agreement
The customer does not have the right to transfer the agreement or hand over the reserved facilities to a third party without the written consent of the hotel and/or restaurant.
General cancellation terms
Cancellations and changes to reservations can be made free of charge from the last confirmed number of room nights or persons, excluding meeting services without separate facility rent as follows, according to the original size of the group:
Original group size and terms for changes
The terms and costs for the cancellation of events for more than 350 people are agreed on a case-by-case basis and if the hotel so requires. If no other terms are agreed on, reservations for more than 350 people are subject to the same terms as reservations for 201–350 participants or hotel room nights.
Participant = person participating in a group reservation
Hotel room night = The number of hotel rooms and days in the reservation. For example, if a reservation has 15 rooms for two nights, the total number of hotel room nights is 30 (15 rooms × 2 nights).
Original group size and terms for changes
The terms and costs for the cancellation of events for more than 350 people are agreed on a case-by-case basis and if the hotel so requires. If no other terms are agreed on, reservations for more than 350 people are subject to the same terms as reservations for 201–350 participants or hotel room nights.
Participant = person participating in a group reservation
Hotel room night = The number of hotel rooms and days in the reservation. For example, if a reservation has 15 rooms for two nights, the total number of hotel room nights is 30 (15 rooms × 2 nights).
Meeting and event services without separate facility rent
For meeting and event services that do not include a separate facility rent (facilities that have not been sold on a facility rent basis), the booking confirmation indicates the minimum order amount that the customer will be invoiced (in addition to the amount invoiced for meeting technology and equipment) in any case (except for force majeure) as an amount of facility rent corresponding to the number of persons below the actual minimum order amount.
In other words, if the event is attended by fewer people than the established minimum order amount, we will charge the difference as a facility rent based on the catering price. For example:
Minimum order amount: 30 people for two days
Actual number of attendees: 25 people
Catering price: EUR 35/person
Difference: 5 persons × EUR 35 × 2 days = EUR 350 in invoiced facility rent.
The right to charge herein applies regardless of general cancellation terms, even if the reservation has been cancelled in full or in part in accordance with the terms.
Restaurant service table reservation (space in non-private use)
If the customer has only made a restaurant table reservation (the space is not in private use), cancellation and invoicing is done in accordance with the restaurant’s table reservation terms.
Terms and conditions of cancellation
In the event of cancellation, cancellation costs are calculated separately according to the table for accommodation, meeting and restaurant services (excluding simple table reservations for non-private use). If the number of participants in the reservation or the number of hotel room nights exceeds the original reservation, the customer agrees to the cancellation terms for the larger reservation. If one or more participants arrive later, leave before the agreed time or fail to arrive entirely, the hotel or restaurant will charge the full amount. The hotel has the right to full compensation for all services and products ordered in advance. This also applies to services and products ordered through subcontracting. The reservation’s price is determined according to the confirmed number of participants. If the actual number of participants is greater than the confirmed number, the price is determined according to the actual number.
Payment terms
A group will always receive a group invoice = 1 invoice. Unless otherwise agreed in writing, the person making the reservation is responsible for the group’s costs. The payment method is advance invoice, invoicing (if they have a valid invoicing agreement) or payment card, unless otherwise agreed. Invoicing is subject to the currently valid invoicing surcharge, charged per invoice. All rights to changes are reserved. The hotel or restaurant has the right to send an advance invoice for all or part of the reservation to the customer. If the customer does not pay the advance invoice by the due date, the hotel or restaurant has the right to cancel the entire reservation.
Order change / Force majeure
At any time, the hotel/restaurant may interrupt or cancel a meeting/occasion/event if it interferes with the hotel/restaurant’s other activities, or if it endangers the reputation, safety or other customers of the hotel/restaurant.
Each party has the right to cancel or change a confirmed reservation due to force majeure without any liability. Force majeure shall be deemed to be a circumstance beyond the control of the party which occurs after the confirmation of the reservation and as a result of which fulfilling the agreement becomes unlawful or excessively difficult and which the party could not reasonably have taken into account when concluding the agreement. Such an event may be strike, war, mutiny, internal unrest, requisitioning for public need by public authorities, import or export prohibition, natural disaster, interruption of public transport, public telecommunications or energy distribution, industry-wide labour conflict or fire, epidemic, pandemic or another unusual event that has significant effects and that is beyond the control of the party. After the obstacle appears, the party who wishes to invoke force majeure must immediately notify the other party in writing about postponing the fulfilment of its contractual obligations, same as of its termination.
Prices
All our prices are quoted in euros and include VAT. The pricing of events, meetings and other group reservations is always agreed case-by-case. S Group reserves the right to price changes if they are based on changes in legislation or public charges imposed by the authorities arising after the confirmation or during the possible agreement period agreed with the customer. The customer will be notified of such changes separately. We also reserve the right to price changes if the reservation changes (date(s), duration of reservation, number of people, facilities and/or hotel rooms). Prices do not include any fees charged by the travel agent, unless otherwise stated in the confirmation.
The customer’s responsibilities
The customer shall ensure that the rented facilities and furniture are not damaged. The customer is responsible for any damage to the hotel/restaurant building or the hotel/restaurant’s movable property caused by the customer’s equipment, staff, performers or the participants. The customer is responsible for any equipment and movable property they bring to the hotel/restaurant. The customer agrees to comply with the instructions issued by hotel/restaurant staff regarding the hotel/restaurant property and premises and the use of furniture and equipment. The customer is solely responsible for the reservation in its entirety.
Delivering material to the hotel
You must notify the hotel/restaurant well in advance of any materials that will be delivered to the hotel/restaurant. The hotel/restaurant is not responsible for lost deliveries. All materials delivered to the hotel, including packaging materials, must be taken away by the customer immediately after the end of the event. If something is left at the hotel/restaurant, the hotel/restaurant has the right to get rid of it at the expense of the customer.
Special arrangements
If the event requires special permits, programme, orchestra, decorations or unusual technical equipment, the customer agrees to bear these costs.
Photographing at the hotel/restaurant
If you intend to take pictures or video at the event, please contact the hotel in advance in order to obtain permission.
Possible renovation of the hotel/restaurant
If the hotel/restaurant needs to renovate or repair its premises after the reservation has been confirmed, the hotel/restaurant agrees to notify the customer in writing within a reasonable time. As a rule, renovations or repair projects of a hotel/restaurant are not a reason for terminating the agreement, unless the renovation materially affects the reservation.
End of hotel/restaurant operations
If the ownership of the hotel/restaurant is transferred outside of S Group or the hotel/restaurant ends its operation (“End Date”), this agreement will terminate with respect to the hotel/restaurant on the End Date, and all contractual obligations shall cease with respect to the hotel/restaurant at the same time. In this case, the hotel/restaurant will strive to offer an alternative hotel/restaurant of the same standard under the terms and conditions agreed upon in this agreement. The hotel/restaurant shall notify the customer about this without delay in writing.
Applicable laws and settlement of disputes
This reservation is governed by the laws of Finland. Any disputes arising out of or in connection with this reservation between the agreeing parties shall be settled primarily through mutual agreement negotiations between the parties. Any disputes arising from the agreement that cannot be settled between the parties to the contract shall be resolved in the district court of the domicile of the service provider implementing the reservation or, if an agreement period has been concluded with the customer, of the domicile of the customer’s contractual partner (the service provider or contractual partner may be SOK, Sokotel Oy or an S Group regional cooperative) as the court of first instance.
Meeting and event services without separate facility rent
For meeting and event services that do not include a separate facility rent (facilities that have not been sold on a facility rent basis), the booking confirmation indicates the minimum order amount that the customer will be invoiced (in addition to the amount invoiced for meeting technology and equipment) in any case (except for force majeure) as an amount of facility rent corresponding to the number of persons below the actual minimum order amount.
In other words, if the event is attended by fewer people than the established minimum order amount, we will charge the difference as a facility rent based on the catering price. For example:
Minimum order amount: 30 people for two days
Actual number of attendees: 25 people
Catering price: EUR 35/person
Difference: 5 persons × EUR 35 × 2 days = EUR 350 in invoiced facility rent.
The right to charge herein applies regardless of general cancellation terms, even if the reservation has been cancelled in full or in part in accordance with the terms.
Restaurant service table reservation (space in non-private use)
If the customer has only made a restaurant table reservation (the space is not in private use), cancellation and invoicing is done in accordance with the restaurant’s table reservation terms.
Terms and conditions of cancellation
In the event of cancellation, cancellation costs are calculated separately according to the table for accommodation, meeting and restaurant services (excluding simple table reservations for non-private use). If the number of participants in the reservation or the number of hotel room nights exceeds the original reservation, the customer agrees to the cancellation terms for the larger reservation. If one or more participants arrive later, leave before the agreed time or fail to arrive entirely, the hotel or restaurant will charge the full amount. The hotel has the right to full compensation for all services and products ordered in advance. This also applies to services and products ordered through subcontracting. The reservation’s price is determined according to the confirmed number of participants. If the actual number of participants is greater than the confirmed number, the price is determined according to the actual number.
Payment terms
A group will always receive a group invoice = 1 invoice. Unless otherwise agreed in writing, the person making the reservation is responsible for the group’s costs. The payment method is advance invoice, invoicing (if they have a valid invoicing agreement) or payment card, unless otherwise agreed. Invoicing is subject to the currently valid invoicing surcharge, charged per invoice. All rights to changes are reserved. The hotel or restaurant has the right to send an advance invoice for all or part of the reservation to the customer. If the customer does not pay the advance invoice by the due date, the hotel or restaurant has the right to cancel the entire reservation.
Order change / Force majeure
At any time, the hotel/restaurant may interrupt or cancel a meeting/occasion/event if it interferes with the hotel/restaurant’s other activities, or if it endangers the reputation, safety or other customers of the hotel/restaurant.
Each party has the right to cancel or change a confirmed reservation due to force majeure without any liability. Force majeure shall be deemed to be a circumstance beyond the control of the party which occurs after the confirmation of the reservation and as a result of which fulfilling the agreement becomes unlawful or excessively difficult and which the party could not reasonably have taken into account when concluding the agreement. Such an event may be strike, war, mutiny, internal unrest, requisitioning for public need by public authorities, import or export prohibition, natural disaster, interruption of public transport, public telecommunications or energy distribution, industry-wide labour conflict or fire, epidemic, pandemic or another unusual event that has significant effects and that is beyond the control of the party. After the obstacle appears, the party who wishes to invoke force majeure must immediately notify the other party in writing about postponing the fulfilment of its contractual obligations, same as of its termination.
Prices
All our prices are quoted in euros and include VAT. The pricing of events, meetings and other group reservations is always agreed case-by-case. S Group reserves the right to price changes if they are based on changes in legislation or public charges imposed by the authorities arising after the confirmation or during the possible agreement period agreed with the customer. The customer will be notified of such changes separately. We also reserve the right to price changes if the reservation changes (date(s), duration of reservation, number of people, facilities and/or hotel rooms). Prices do not include any fees charged by the travel agent, unless otherwise stated in the confirmation.
The customer’s responsibilities
The customer shall ensure that the rented facilities and furniture are not damaged. The customer is responsible for any damage to the hotel/restaurant building or the hotel/restaurant’s movable property caused by the customer’s equipment, staff, performers or the participants. The customer is responsible for any equipment and movable property they bring to the hotel/restaurant. The customer agrees to comply with the instructions issued by hotel/restaurant staff regarding the hotel/restaurant property and premises and the use of furniture and equipment. The customer is solely responsible for the reservation in its entirety.
Delivering material to the hotel
You must notify the hotel/restaurant well in advance of any materials that will be delivered to the hotel/restaurant. The hotel/restaurant is not responsible for lost deliveries. All materials delivered to the hotel, including packaging materials, must be taken away by the customer immediately after the end of the event. If something is left at the hotel/restaurant, the hotel/restaurant has the right to get rid of it at the expense of the customer.
Special arrangements
If the event requires special permits, programme, orchestra, decorations or unusual technical equipment, the customer agrees to bear these costs.
Photographing at the hotel/restaurant
If you intend to take pictures or video at the event, please contact the hotel in advance in order to obtain permission.
Possible renovation of the hotel/restaurant
If the hotel/restaurant needs to renovate or repair its premises after the reservation has been confirmed, the hotel/restaurant agrees to notify the customer in writing within a reasonable time. As a rule, renovations or repair projects of a hotel/restaurant are not a reason for terminating the agreement, unless the renovation materially affects the reservation.
End of hotel/restaurant operations
If the ownership of the hotel/restaurant is transferred outside of S Group or the hotel/restaurant ends its operation (“End Date”), this agreement will terminate with respect to the hotel/restaurant on the End Date, and all contractual obligations shall cease with respect to the hotel/restaurant at the same time. In this case, the hotel/restaurant will strive to offer an alternative hotel/restaurant of the same standard under the terms and conditions agreed upon in this agreement. The hotel/restaurant shall notify the customer about this without delay in writing.
Applicable laws and settlement of disputes
This reservation is governed by the laws of Finland. Any disputes arising out of or in connection with this reservation between the agreeing parties shall be settled primarily through mutual agreement negotiations between the parties. Any disputes arising from the agreement that cannot be settled between the parties to the contract shall be resolved in the district court of the domicile of the service provider implementing the reservation or, if an agreement period has been concluded with the customer, of the domicile of the customer’s contractual partner (the service provider or contractual partner may be SOK, Sokotel Oy or an S Group regional cooperative) as the court of first instance.
