Accessibility statement for Raflaamo mobile service

This service is built by Suomen Osuuskauppojen Keskuskunta (SOK). We want as many people as possible to be able to use the service. This means that, among other things, you should be able to:

• choose colors, contrast levels and fonts using the settings in your own browser or device.
• zoom into the page as much as you need to without any content becoming unreadable.
• navigate using a keyboard, voice control or other input devices.
• use a screen reader, like NVDA or VoiceOver.

How accessible is the service?

This service is partially conformant with the Web Content Accessibility Guidelines (WCAG) version 2.2 at AA level.

We know that some parts of this service might create a barrier to some users, these include:

• If you use a screen reader, voice control, or other assistive technology, you may have difficulty navigating the site due to missing text equivalents for images.
• If you use a screen reader or other assistive technology, you may have difficulty navigating the site due to partly inaccessible text elements.
• If you use a screen reader, voice control, or other assistive technology, status messages, such as finnished order notes, may not be announced automatically.
• If you use a mobile device, you might encounter difficulties using the site when your device is locked to landscape orientation.
• If you use a mobile device, you might encounter difficulties reading text or using some functionalities due to content being cut off when the page is zoomed.
• If you use a keyboard, you might encounter issues where focus gets trapped in certain components on some pages.
• If you use a screen reader or other assistive technology, you might encounter difficulty identifying the purpose of some pages.
• If you use a keyboard, you might encounter issues where the keyboard focus order is not logical and consistent on some pages.
• If you use a touchscreen, you might find it difficult to accurately select small buttons, links, or controls on some pages.
• If you use a screen reader or other assistive technology, you might encounter difficulties in understanding the page content if the language of the page is not correctly identified.
• If you use a screen reader or other assistive technology, you may not receive notifications of error suggestions on some pages.
• If you use a screen reader or other assistive technology, you might encounter difficulties receiving information about some user interface components on certain pages.

Give feedback about our accessibility

Have you noticed accessibility issues in our service? If our service creates a barrier for you, please tell us about it and we will try to fix it.

• By email: saavutettavuus.mara@sok.fi

To help us identify the issue, please try to include:

• Which service you are using (Raflaamo mobile service) and exactly where the issue appears
• Which device and browser you are using
• If you are using any assistive technology (e.g. NVDA or VoiceOver), the name and version
• What you were trying to do and what happened

We will respond as soon as possible.

Preparation of this statements

This statement was last reviewed on 25.6.2025.

The results listed here have been identified based on self-evaluation, with support from SOK's accessibility team.