As of Monday April 24th, the chain's loyalty program business travellers, the S-Card holders, can check in to any Sokos Hotel with their smartphone. Next up will be the introduction of electronic check-out.
Electronic check-in has been piloted in a number of Sokos Hotels since last autumn. Test period results have proved to be positive and customers have described the service as very user-friendly. The payment option was particularly praised. Electronic check-in is now available to S-Card holders in all Sokos Hotels in Finland.
"The new service provides customers a carefree and effortless stay, both prior to and during their travels. Via the online check-in service, the customer can check reservation details, inform the hotel of their arrival time and have the possibility to pay for the hotel stay in advance", says Markus Siitonen, Concept Manager at Sokos Hotels.
"We want to offer business travellers alternative ways of checking in to hotels. In some instances traditional check-in may be preferred, while at other times customers may want to enter their rooms without interference. Our customers who already are frequent users of digital services have found the online check-in possibility a welcomed and positive development. The payment option makes also the check-out more effortless", Siitonen continues.
As of April 24th, online check-in is in use in all Sokos Hotels in Finland, for those S-Card holders who have booked their rooms on the Sokos Hotel's website via the S-Card Service, via Sokos Hotels Sales Service Centre or directly from the hotel. Check-in can be done on a smartphone, tablet, or computer.
The development of digital services at Sokos Hotels continues. During this year, the chain aims to introduce an online check-out service. In the future, online services will also be extended to the S Group owner-customers.
Markus Siitonen, Concept Manager, Sokos Hotels, tel. +358 10 76 82739, firstname.lastname@example.org
S-Card customer service tel. +358 10 76 82777 email@example.com