Who am I?
I'm Sanna Paloniemi, born and raised in Turku. I'm the mother of a young girl and a young boy, a wife and a happy owner of two dogs and a single-family home. I work as the Hotel Manager of the wonderful, renewed Solo Sokos Hotel Turun Seurahuone that will be opened in February 2019.
What is my passion at work and/or during my leisure time?
At work, my passion is an individual, characterful customer service and positive, happy feeling for the whole team – without forgetting a smile! In my free time, I take part in various group exercise classes; I like dancing the best! Music, movies, baking and all kinds of activities with my children are my other favourite things.
My motto is...
Smile and the world will smile back to you!
Where would I travel, if I went on a journey one week from now?
Oh, if we had the chance, we would travel somewhere warm as a family, somewhere with plenty on sunshine, warm waters to swim in and a relaxed and comfortable feeling. Where we could spend time among the most important people without rushing anywhere.
I will never forget this one customer experience in a hotel or a restaurant...
I cannot think of any individual significant factor, but I believe that the best experience is made of small details, which make me feel welcome and important. The most recent wonderful detail I can remember is how a certain restaurant had forgone the traditional "Reserved" sign and had instead used creativity and written "Welcome, Sanna" in a beautifully presented sign. Additionally, their service was sincere, full of smiles, very accommodating and the food was excellent, so that was definitely a positive and memorable experience.
Unexpected experiences in the heart of Turku,