LET'S LOOK OUT FOR ONE ANOTHER

Taking care of our guests and staff is our number-one priority. When it comes to following hotel and restaurant safety and hygiene requirements, we make no concessions.

Taking care of our guests and staff is our number-one priority. When it comes to following hotel and restaurant safety and hygiene requirements, we make no concessions.


WE'LL LOOK AFTER YOU

Original Sokos Hotel Viru is following all of the Estonian Health Board's rules regarding COVID-19. Our staff have been instructed to follow precise hand hygiene and everyday safety requirements. We have added to our cleaning regime to make it even more effective and have made sure that soap, disinfectants and paper towels are available in sufficient amounts throughout the hotel. We have adapted the service model in our restaurants due to the state of emergency.

We would ask guests to only come to the hotel if they are in good health, and to observe all hygiene and safety measures while here. Only by doing so can we ensure one another's well-being.

 

Original Sokos Hotel Viru's hygiene and safety measures

  • We are turning more of our attention to cleaning and disinfecting surfaces, following all of the Estonian Health Board's recommendations in doing so.
  • We have installed disinfecting stations by all of the entrances to the hotel.
  • We are making exclusive use of paper towels in the hotel's public bathrooms for hand-drying.


RECEPTION

  • A screen has been erected at Reception separating staff from guests.
  • All items handled by guests in the customer service process (pens, key cards, etc.) are being disinfected after every use.
  • Disposable masks can be purchased from Reception.
  • Wherever possible, we ask that all payments be made by card (avoiding the need to handle cash).


GUEST ROOMS

  • In cleaning guest rooms we are following all of the recommendations made by the Estonian Health Board. Every surface is thoroughly cleaned after guests check out.
  • All of our guest rooms feature forced ventilation, which ensures good circulation of air in the rooms.
  • We are sharing information about the hotel and our services on the TV screens in guest rooms, avoiding the use of printed matter.
  • Additional supplies (sewing kits, toothbrushes, shoe-shine cloths and the like) are now available from Reception rather than in your room.
  • Likewise, all extraneous decorative items (sofa cushions et al.) have been removed from guest rooms.
  • If you are staying with us for more than one night, your room will only be cleaned if you request it.


BREAKFAST

  • You can enjoy safely the breakfast at the restaurant Merineitsi Mon-Fri 7.00-10.30 and Sat-Sun 7.00-11.00 or take it to go as a Take Away package starting 6.30.
     

RESTAURANTS

  • We have installed disinfecting stations by all of the entrances to our restaurants.
  • We have arranged the tables so that there is at least two metres' distance between them.
  • The number of diners in a restaurant at any one time has been restricted to 50% of the ordinary number.
  • All of our menus are now single-use.
  • Wherever possible, we ask that all payments be made by card (avoiding the need to handle cash).


CONFERENCES

  • All rooms for hire can be used for up to 50% of the ordinary number of attendees.
  • We have installed disinfecting stations in the conference centre foyer and conference rooms.
  • The group size will be 50% of the ordinary number of attendees.
  • Items such as pens and paper will only be provided in the conference rooms if requested in advance.


 

This information is valid as of 25.06.20 and until new regulations are announced.